Frequently Asked Questions
Training Accessories: Dispatched within 1-3 working days
Branded Teamwear & Equipment: Dispatched within 7 – 10 working days*
Branded Teamwear & Equipment with Printing: Dispatched within 10 – 15 working days*
Branded Teamwear & Equipment with Printing & Embroidery: Dispatched within 15 – 20 working days*
* Please allow a further 5 to 7 working days for adidas products due to delays in adidas dispatching/delivering products to us.
Please note the above are guidelines only and are always subject to stock availability and delivery from our suppliers. If there are any stock issues with your order one of our team will contact you.
The delivery charge paid at time of order is for one delivery once all items are ready to ship. We do not ship part orders as standard, however this may be possible but is subject to a small split delivery surcharge. If you do wish to proceed with a split delivery please email email@example.com and we can arrange this for you.
This depends on whether it is your first order with us.
If it is your first order:
For security reasons, it is company policy that all first orders must be delivered to the cardholder’s address.
If you wish for the order to be delivered elsewhere, you would need to pay for your order by bank transfer or cheque and then confirm your amended address in writing to firstname.lastname@example.org.
If you have placed an order with us before:
You are able to change your delivery address. Please confirm your amended address by email to email@example.com as soon as you have processed your order. Delays in providing this information may affect your ability to change your delivery address.
We are unable to offer a collection facility for any order. All orders will be dispatched using our insured and tracked courier.
Below is a list of the locations we currently ship to outside of the UK:
• UK (Excluding Mainland);
Scottish Highlands & Islands, Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man, Channel Isles, Scilly Isles, BFPO
Belgium, France, Germany, Luxembourg, Netherlands, Austria, Denmark, Czech Republic, Italy, Spain, Finland, Hungary, Poland, Portugal, Sweden, Greece
USA, Australia, New Zealand, Gibraltar, South Africa
At the current time we do not ship to any other location, however you can arrange to have your own courier collect from us.
However, please note that at present we are unable to distribute and supply adidas goods outside of the EU. We are also unable to supply adidas goods knowingly within the UK to be dispatched outside of the EU.
For European and Worldwide deliveries please send all details of your order to firstname.lastname@example.org and we will be able to quote you on a price for shipping.
Our courier will send you an email and/or text message the evening before delivery, and again on the morning of delivery with the specific hour time slot they will be attempting delivery. The email/text message will also give you various options to select from if this timeslot isn’t suitable, such as leaving the parcel with a neighbour or rearranging to a different date.
All of our parcels are sent tracked/recorded and require a signature for a delivery to be made, however, our courier will send you an email/text message with a specific hour time slot of delivery for you to arrange for somebody to be present. Alternatively, you can request to rearrange for delivery on a different date.
Our courier will attempt delivery up to 3 times, if they're not successful the parcel will be returned to us and you will be liable for any additional delivery charges to have the order re-sent.
If you receive an order and you believe there is a shortage please take all of the items out of the box, and go through each item separately to ensure that items haven’t stuck together or slipped inside another item. You should advise us in writing to email@example.com within 24 hours of receipt; failure to do so will result in us being unable to process your claim.
Please note www.discountfootballkits.com weight check all orders that leave our premises, so we are able to check to ensure the order was despatched complete. As part of your claim you may be required to report theft from the box to the police and then supply to us the crime number, police station and officer dealing with the crime. All suspected fraudulent claims for shortages will be reported by us to the Police for further investigation. We have introduced this procedure due to a number of fraudulent claims. The police have prosecuted those who have made fraudulent claims.
You are able to return items but you must complete the returns form on our website within 7 days of receiving goods to entitle you for free returns. If the form is not completed within this time period then you may be subject to an administration charge, which is calculated as a minimum of £5 or 15% of the total value of the returned goods. No returns will be accepted after 14 days of you receiving goods.
However, please note there is a strict no returns policy on the below items:
- All base layer shorts/bottoms due to them being an under wear product
- Personalised goods
- Clearance items
Once you submit the returns form you will receive an email from one of our customer service representatives within 5 working days to confirm whether your request has been accepted. If accepted you will be given a returns authorisation number and the procedure to complete the return. Goods cannot be returned without a returns authorisation number and failure to comply with this policy will result in your return being refused and any costs incurred will be your responsibility.
Once accepted for return, you must ensure all items being returned are received by us within 6 working days of you receiving the authorisation number. Any items that are received after this time period will be refused and you will be subject to the delivery charge to have the items sent back to you.
All goods that are accepted for return must be complete and in an unused condition, the product must be undamaged and in the original packaging. If garments are sent back without tags or bags you may be subject to a restock fee which will be confirmed by one of our customer services team.
If an item is deemed to be faulty then we shall reimburse postage costs to a maximum of £7.50. If the return is going to cost more than this please email firstname.lastname@example.org and we can advise further.
However, if garments are being returned for a refund/exchange because they are unsuitable/unwanted/wrong size then customers are responsible for any costs related to the return of items, along with the subsequent delivery charge to have the replacement(s) dispatched where an exchange has been requested.
The return of goods is the customer’s sole responsibility and we encourage all customers to use an insured and tracked service to send items back.
We never recommend sizes for children because as you can appreciate one 7 year old may be a completely different shape and size to another 7 year old. Therefore, instead we simply advertise garments based on their chest/waist size for customers to select from. We also highly recommend ordering sample sizes before placing larger orders, especially for adidas garments which vary greatly in size by style and are strictly non-returnable unless part of a sample order.
We do allow customers to place sample orders so that the correct sizes/colours can be ordered. You would simply need to place an order as normal for the sample garments you require. Once you receive the garments, you would then have 7 days to fill in our online returns form (please see relevant section).
Once accepted for return, you must then ensure goods are back with us within 6 working days of you receiving the authorisation number. Any items that are received after this time period will be refused and you shall be subject to the delivery charge to have the items sent back out to yourself.
You will be refunded for the garments but not for the delivery cost.
For a full definition of a sample order please visit www.discountfootballkits.com/samples
As we are an online trading company all quotations do need to be saved online at www.discountfootballkits.com where you will find our heavily discounted prices. To save a quotation all you need to do is add all items that you require to your basket, on the checkout page you will be given the option to save the order as a quotation rather than proceeding to payment. At this stage you will be able to create an account, allowing you to save as many quotations as you like and amend your quotations as and when you require.
If you do have any further questions about the quotation do not hesitate to send an email to email@example.com
As we are an online trading company all orders must be placed online at www.discountfootballkits.com. However, if you wish to make payment over the telephone we would ask you to save a quotation online before calling so one of our customer service team can take your card details and convert the quote to an order.
Whilst we do hold a vast quantity of accessories and garments in stock at our various warehouses, we do order a large range of teamwear directly from our suppliers. Therefore, when an order is placed it is always subject to stock availability at our suppliers, but if there are any stock issues one of our customer service representatives will contact you.
We do have a price buster guarantee in place, which is based on www.discountfootballkits.com matching or beating any nationally advertised and published price for an identical product that we also have in stock and available for sale.
The product must be in stock at the retailer concerned and be available to be purchased by any person or club with immediate delivery and not subject to any special promotional offer, volume, value or free offer. All products on the quotation must be current product lines and have not been discontinued.
Please provide a copy of your quotation in writing to firstname.lastname@example.org and we will then visit the website and confirm that these goods are clearly advertised at the quoted prices on their website and adhere strictly to our price buster guarantee. This offer excludes any form of personalisation or delivery charges.
Please note at our discretion we may not offer our price match service on quotes supplied in email or verbally over the phone by our competitors.
The price buster offer is subject to the following terms and conditions and at times may be withdrawn due to stock availability and/or other conditions beyond our control.
Price Buster Terms and Conditions:
- Once an order has been placed, we cannot price match
- Must be an identical product
- Must not be subject to any special promotion offers (volume, value, free offers)
- This excludes any shopping websites such as eBay or Amazon
- The company the customer wants us to match must display a full trading address on their website and must operate a showroom facility
- We will not offer price match service on orders under £100 excluding carriage
We do sell Nike shirts in the short sleeve variant, however not all are advertised on the website. If you wish to place an order for these shirts, please save a quote for the long sleeve variant and then send an email to email@example.com to confirm the quote number. One of our customer service representatives will then contact you.
Our well equipped in-house personalisation department offers a wide range of services from trophy plate engraving to custom embroidered badges. All personalisation options we offer along with their prices can be found on our Personalisation page.
Once you’ve found the item you would like personalised, add the sizes and quantities you require to basket, a personalisation panel will automatically load underneath the ordering chart which will include all the personalisation options we offer for that product type. Simply follow the step by step process selecting the type of personalisation required, the style, location and colour. Once you’ve completed all the required steps for that personalisation type the page will refresh and allow you to add more personalisation or to continue on shopping for other items.
If we have not produced your artwork before you will be sent a computer generated proof of your badge/logo within 7 days of placing an order. Until you have approved the proof we cannot proceed with the personalisation of your items.
Unfortunately we can only offer personalisation to garments that have been bought through our company. If you have previously placed an order with us which included the personalisation you require, please send an email to firstname.lastname@example.org with the full details of what you require and we can advise further.
The cost of personalisation depends entirely on the type of personalisation in question. Please visit our Personalisation page to see the individual cost of all available personalisation options.
We currently accept the below methods of payment:
• Credit/Debit Card (excluding American Express)
- Please note that if you are to pay by cheque, we will not dispatch any goods for 10 working days to allow for cheque clearance.
- To pay for online orders by cheque, please proceed to checkout and then select ‘Cheque’ as the payment method.
- You will then be given a quote number that you will need to display on the rear of your cheque.
• Bank Transfer
- To pay for online orders by bank transfer, please proceed to checkout and then select ‘Bank Transfer’ as the payment method
- You will then be given a quote number that you will need to put as a reference for your transfer.
• Purchase Order
- Please note that all purchase orders must be on official headed letters
- To pay for online orders by purchase order, please proceed to checkout and then select ‘Purchase Order’ as the payment method
- You will then be given the option to upload this via our website or you can fax/email this across to us
- You will be given a quote number that you will need to display on your purchase order.
Payment is required for an order to be placed and processed. Funds will be withdrawn automatically when an order is placed.
Please note that we cannot be held responsible for the time it takes for a refund to process.
Some card refunds can take up to 5 working days from the date the refund is processed for the funds to appear in your account, it is often sooner than this but this is the maximum time we have to allow as it is always dependent on your bank and their processing times.
Please note that for legality reasons we are unable to change the invoice address once an order has been placed. If you require the invoice to be made out to a sponsor then an account must be set up under the sponsor's name and not using your personal account. If you have any questions on this please direct them to email@example.com and one of our customer service team shall be happy to advise further.
An online account offers great time saving benefits when placing an order or saving a quote. The My Account section provides detailed information to keep you up to date on present and previous orders and gives you the ability to add and amend quotes, change personal details and provide us with feedback.
To create an online account please visit our Register Here page and fill out our online registration form. Requiring information such as your Name, Address and Contact Details.
A password reminder can be sent to the email address you used to register by completing the forgotten password section of the Log In page.
To change any personal details including your name, address and/or phone number please Log In and visit the My Profile section of My Account where all personal details can be edited. Please remember that when paying by credit/debit card your billing and delivery address details should match the address of the card being used.
For further information regarding any of the topics listed on the left, click on the heading to reveal some frequently asked questions and additional information that may be of interest to you.
If you don’t find the answer to your question, please Contact Us and our Customer Services Team will be more than happy to help you.